Artisan Kraft and its affiliate companies typically ship LTL. This means it is the customers responsibly to the products into the home. The shipper is only responsible to unload the products from the truck.
Natural stone fireplaces, marble bathtubs and cast stone range hoods are all fairly heavy items. Equipment and additional manpower maybe needed in the handling of these and other items. Copper bathtubs and stone tubs are sent as one piece making them very heavy.
When items are shipped directly by Artisan Kraft and its affiliate companies additional instructions will be given. The driver are not responsible for getting the items off the truck. A forklift maybe needed on site to remove the items from the truck.
It is always the customers responsibly to notify AK if there are obstacles and complications in the delivery. Such as narrow, driveway, unpaved roads, snow, and other forms of limited access.
Some items come with free shipping. This is typically to the approved regions of the continental United States.