Returns are subject for approval. Some items have a less strict return policy while other return polices are more stringent.
Custom products must be approved to be returned. Fireplace mantel, bathtubs and range hoods that are in a standard size typically have 50% restocking fee. This is if the product is returned in the condition that it was sent in. It is the customers responsibility to repackage the items properly so that they can be shipped back safely. The customer is also responsible to setup and pay for the shipment back.
We are committed to providing our customers with high quality items that they would be proud to own. Please contact us with can questions or concerns. Thank you